Terms & Conditions

E.P.I.S. Investigations ("E.P.I.S.," "we," "our," or "us") is committed to protecting the privacy and security of visitors, clients, prospective clients, and users of our website. This Privacy Policy explains how we collect, use, process, store, disclose, and protect information obtained through our website and related communications.

By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy.    

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Our Commitment to Privacy

At E.P.I.S. Investigations, confidentiality and discretion are fundamental principles of our profession. We recognize the sensitive nature of many matters brought to our attention and are committed to implementing reasonable administrative, technical, and physical safeguards designed to protect the privacy and security of information entrusted to us.

We continuously evaluate our policies, procedures, and technologies to help safeguard personal information against unauthorized access, disclosure, alteration, or destruction.

 

Information We Collect

We may collect information from website visitors and clients in several ways, including:

Information You Voluntarily Provide

When you contact us, request information, submit forms, schedule consultations, or engage our services, we may collect:

• Name
• Company Name
• Telephone Number
• Email Address
• Mailing Address
• Case Information
• Investigation Details
• Documents and Files Submitted
• Communications and Correspondence
• Other Information You Choose to Provide

 

Information Automatically Collected

When you visit our website, certain information may be collected automatically, including:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Geographic Location Data (where available)
• Website Usage Information
• Pages Visited
• Date and Time of Access
• Referral Sources
• Cookies and Similar Tracking Technologies

 

Cookies and Tracking Technologies

Our website may utilize cookies, analytics tools, pixels, and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience
• Monitor website performance
• Identify technical issues
• Improve our services

Visitors may adjust browser settings to disable cookies; however, certain website features may not function properly if cookies are disabled.

 

How We Use Information

Information collected may be used for the following purposes:

• Responding to inquiries and consultation requests
• Providing investigative services
• Evaluating potential engagements
• Communicating with clients and prospective clients
• Improving website functionality and user experience
• Conducting internal business operations
• Maintaining records and documentation
• Complying with legal and regulatory requirements
• Protecting our legal rights and interests
• Preventing fraud, abuse, or unauthorized access

 

Communications and Recorded Conversations

To improve customer service, quality assurance, training, documentation, and operational efficiency, E.P.I.S. Investigations may record certain telephone calls, virtual meetings, or electronic communications when legally permissible.

Because Florida is a two-party consent state, communications are recorded only with appropriate notice and consent from all required parties. By continuing a communication after receiving notice of recording, you may be deemed to have consented where permitted by applicable law.

Recorded communications are maintained in accordance with applicable legal requirements and our internal record retention policies.

 

Disclosure of Information

We do not sell personal information to third parties.

Information may be disclosed under the following circumstances:

• With client authorization
• To investigators, contractors, consultants, or service providers assisting in an engagement
• To attorneys retained by a client or associated with a matter
• To courts, law enforcement agencies, or governmental authorities when required by law
• To comply with subpoenas, court orders, or legal process
• To protect the rights, safety, or property of E.P.I.S. Investigations, our clients, or others
• In connection with a merger, acquisition, business transfer, or restructuring

Any disclosure is limited to the extent reasonably necessary for the intended purpose.

 

Data Security

We employ commercially reasonable safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Security measures may include:

• Secure website encryption (SSL/TLS)
• Password-protected systems
• Restricted access controls
• Secure communication protocols
• Employee confidentiality requirements
• Periodic security reviews and updates
• Secure data storage practices

While no system can guarantee absolute security, we take reasonable steps to protect information under our control.

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Third-Party Services

Our website may utilize third-party providers for:

• Website hosting
• Email communications
• Analytics services
• Contact forms
• Customer relationship management systems
• Cloud storage solutions

These providers may process information on our behalf and are expected to maintain appropriate security measures.

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Data Retention

Information is retained only for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected
• Provide services requested by clients
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

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Children's Privacy

Our website is not directed toward children under the age of 18, and we do not knowingly collect personal information from minors without appropriate authorization.

If we become aware that personal information has been submitted by a child without proper consent, we will take reasonable steps to delete such information.

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Your Privacy Rights

Depending on applicable laws, individuals may have rights concerning their personal information, including:

• Access to information collected about them
• Request correction of inaccurate information
• Request deletion of certain information
• Request restrictions on processing where applicable
• Withdraw consent where processing is based upon consent

Requests may be submitted using the contact information provided below.

 

External Links

Our website may contain links to third-party websites. E.P.I.S. Investigations is not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party websites they visit.

 

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes become effective upon posting to our website. Continued use of the website following updates constitutes acceptance of the revised policy.      

 

Disclaimer: This Privacy Policy applies solely to information collected through the E.P.I.S. Investigations website and related communications and does not alter any confidentiality obligations arising from separate investigative service agreements or applicable laws governing investigative activities.

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